FAQ
Pricing, Shipping and Returns
What currency are your prices in?
All prices listed are in pounds sterling.
What are my payment options?
All orders are processed through Paypal.
Where do you ship?
We ship worldwide however shipping prices will vary with item and location. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by LUXEWERX. This may include VAT or other import taxes that are applied by the postal service in your home country (sometimes up to 25%). While we regret any delays that may be caused by Postal and Customs processing in other countries, we cannot be responsible for them. Please research your local rules before ordering.
When will my order ship?
We currently fill and ship orders every other day. Arrival times vary by destination.
Can I return an item I purchased? Can I cancel my order?
We want you to be totally happy with your order, and while we are confident that our products will meet your expectations, We also understand that things don't always work out. So if you're unhappy with your order for any reason, simply return the item in its original packaging (within 30 days of purchase), and email us at INFO@LUXEWERX.COM to arrange for a refund.
The item I want is sold out. when will it be available again?
On occasion, items may sell out, or restocking may be delayed. Please do not hesitate to email us and ask when this item will be back instock.